Refund policy
Thank you for shopping with us at Flaming Figures! We want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help.
Returns
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Eligibility: You have 14 days from the date of delivery to request a return.
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Condition: Items must be unused, in their original packaging, and in the same condition you received them.
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Non-returnable items: personalized/custom products, and items marked as final sale.
How to Start a Return
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Contact us at flamingfigures.ie@gmail.com with your order number and reason for return.
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We’ll send you a return authorization and instructions on how to send the item back.
- Please note, customer is responsible for return shipping costs unless the return is due to a damaged or incorrect item.
Refunds
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Once we receive and inspect your return, we’ll notify you of the approval or rejection.
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If approved, your refund will be processed to your original payment method within 5 working days
Damaged or Incorrect Items
Please inspect your order upon arrival. If the item is defective, damaged, or wrong, contact us immediately so we can make it right